Meet the NAPT Staff

LinkedIn

The Managing Director is accountable for all business operations. This includes developing a strategic business plan to ensure long term success and framework for sound business decisions. Quality initiatives are developed, and resources provided to maintain and improve the quality system. As a non-profit organization, this position is responsible for all local, state, and federal legal requirements.

Responsibilities

• Manage day-to-day operations of NAPT
• Monitor/oversee complaint/corrective action program
• Promote NAPT with peers in industry
• Initiate and approve Management Review activities
• Final approval of Corrective/Preventive actions if there is any financial impact to NAPT
• Staffing, hiring and discipline
• Develop new business partnerships
• Liaison with accrediting bodies

LinkedIn

The Technical Manager plays a key role in the daily operations and is critical to successful strategic growth and development of NAPT.  The Technical Manager is involved directly and indirectly in all aspects of the technical operations, customer service and a primary importance is assuring the integrity of current tests and actively develops new ILC/PTs as based on market need.

Responsibilities

• Solicit volunteer staff of Technical Advisors
• Develop new ILC/PTs
• Review test results and assure data integrity before submitting to customers
• Assure data processing equipment and software systems are maintained and validated
• Analyze test data and write technical reviews
• Answer technical questions coming from clients regarding test results
• Acquire new test artifacts that will support new test development
• Seek out pivot laboratories
• Provide insight on industry developments
• Assists in developing NAPT Business plan and strategic goals and objectives
• Serve as Deputy Quality Manager or Managing Director in their absence

LinkedIn

The Quality Manager is responsible for development and full implementation of the NAPT Quality System. Assures staff is knowledgeable of areas that have significant influence on the quality of results. Conducts internal audits per established schedule and provides follow through to the Managing Director. Reviews and assures closure of corrective and preventive action initiatives. Accountable for all ongoing accreditation activities.

Responsibilities

• Liaison with accrediting bodies (AB)
• Oversee the maintenance of training as it pertains to the quality system
• Administer and implement an atmosphere of continuous improvement
• Oversee coordination of document control activities
• Track, manage, and resolve customer complaints
• Provide agenda topics for Management Review
• Assist in developing NAPT business plan and strategic goals and objectives
• Act as the Deputy Technical Manager in their absence

The Customer Service staff are responsible for management of NAPT's ILC/PT Management Application along with tracking and scheduling.

Responsibilities

• Answer incoming telephone calls and route accordingly
• Respond to customer inquiries about scheduling of artifacts
• Schedule and track of NAPT artifacts and tests
• Data entry of participant ILC/PT data
• Create participant preliminary and final reports
• Communicate with customers to resolve any possible problems
• Maintain the ILC/PT Management application
• Maintain contact records
• Create and maintain NAPT documents and forms
• Create files as directed, and filing internal documents
• Complete any other assigned projects
• Provide outstanding customer service and support

Trinh Nguyen is responsible for planning, executing, and closing projects while ensuring that the project meets its objectives, deadlines, and budget constraints. Their responsibilities generally include:

Responsibilities

• Project Planning: Developing a detailed project plan, including defining the scope, objectives, timelines, and resources needed for successful completion.
• Team Coordination: Assigning tasks, responsibilities, and deadlines to team members, while fostering communication and collaboration within the project team.
• Budget Management: Monitoring project costs to ensure that the project stays within its financial limits, making adjustments as necessary to avoid overspending.
• Risk Management: Identifying potential risks or obstacles that could impact the project, and developing mitigation strategies to manage these risks.
• Communication: Acting as the primary point of contact for all project stakeholders, providing regular updates on progress, milestones, and any issues that arise.
• Quality Control: Ensuring that all project deliverables meet the required quality standards and are aligned with the project's goals.
• Problem Solving: Addressing any issues or conflicts that may arise during the course of the project, and finding solutions to keep the project on track.
• Project Closure: Completing all project activities, ensuring final deliverables are met, conducting post-project evaluations, and closing out any remaining tasks.

LinkedIn

The role of a technical intern at NAPT  involves learning and contributing under the supervision of more experienced professionals. Key responsibilities for a technical intern are:

Responsibilities

• Assisting with Technical Projects: Providing support on various ongoing technical projects, including data collection, analysis, and reporting under the guidance of senior staff.
• Learning and Development: Gaining hands-on experience in the technical aspects of the organization, particularly in areas like metrology, proficiency testing, and quality management.
• Documentation and Reporting: Assisting with the preparation of technical documents, reports, and presentations, ensuring that all data is accurately recorded and presented.
• Supporting Technical Staff: Collaborating with technical managers and advisors on tasks such as equipment calibration, test procedures, and troubleshooting issues that arise during operations.
• Research and Analysis: Conducting research to support technical initiatives, compiling relevant data, and assisting in analyzing results to support decision-making.
• Problem Solving and Troubleshooting: Helping identify and resolve technical problems as they arise, working with the team to find practical solutions.
• Adhering to Safety and Quality Standards: Following the organization's safety protocols and quality control measures to ensure compliance with industry standards.
• Learning Best Practices: Developing an understanding of industry best practices and technical procedures to enhance both personal and professional growth.

LinkedIn

Mr. Ellis serves as an advisor to NAPT in a voluntary capacity. In this role, his primary objective is to provide support when needed to the Managing Director and Technical Manager, as Mr. Ellis is a subject matter expert in the field of metrology. NAPT is deeply appreciative of his volunteerism and dedication to the organization. When requested, he may offer guidance and recommendations to assist decision-makers at NAPT, contributing valuable insight, analysis, and expertise to help shape strategies and actions.

Responsibilities

• Providing Expertise: Offering specialized knowledge and insights on metrology topics to help guide the decision-making process.
• Consultation: Serving as a resource for the Managing Director, Quality Manager, and staff by providing advice on best practices, strategic decisions, and problem-solving when requested.
• Identifying Opportunities and Risks: Assessing situations to identify potential opportunities for growth, improvement, or innovation, while also highlighting risks that need to be addressed.
• Recommending Solutions: Proposing actionable solutions or improvements based on his extensive understanding of proficiency testing and the metrology community.
• Mentorship and Support: Offering guidance and support to team members, upon request, to help develop their skills and understanding of proficiency-related issues.
• Maintaining Objectivity: Providing unbiased, clear, and impartial advice to ensure that decisions are made with the best available information and without personal or organizational bias.
• Ad-hoc Support: Offering input and advice on various projects or organizational initiatives as needed, without taking on a direct management or execution role.