The Managing Director is accountable for all business operations. This includes developing a strategic business plan to ensure long term success and framework for sound business decisions. Quality initiatives are developed, and resources provided to maintain and improve the quality system. As a non-profit organization, this position is responsible for all local, state, and federal legal requirements.
The Quality Manager is responsible for development and full implementation of the NAPT Quality System. Assures staff is knowledgeable of areas that have significant influence on the quality of results. Conducts internal audits per established schedule and provides follow through to the Managing Director. Reviews and assures closure of corrective and preventive action initiatives. Accountable for all ongoing accreditation activities.
The Technical Manager plays a key role in the daily operations and is critical to successful strategic growth and development of NAPT. The Technical Manager is involved directly and indirectly in all aspects of the technical operations, customer service and a primary importance is assuring the integrity of current tests and actively develops new ILC/PTs as based on market need.
The Intra-PT Coordinator serves as an internal technical advisor and works closely with the Technical Manager.
The Customer Service staff are responsible for management of NAPT's ILC/PT Management Application along with tracking and scheduling.
Answer incoming telephone calls and route accordinglyRespond to customer inquiries about scheduling of artifactsSchedule and track of NAPT artifacts and testsData entry of participant ILC/PT dataCreate participant preliminary and final reportsCommunicate with customers to resolve any possible problemsMaintain the ILC/PT Management applicationMaintain contact recordsCreate and maintain NAPT documents and formsCreate files as directed, and filing internal documentsComplete any other assigned projectsProvide outstanding customer service and support
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