Meet the NAPT Staff

The Managing Director is accountable for all business operations. This includes developing a strategic business plan to ensure long term success and framework for sound business decisions. Quality initiatives are developed and resources provided to maintain and improve the quality system. As a non-profit organization, this position is responsible for all local, state, and federal legal requirements.

Responsibilities

• Manage day-to-day operations of NAPT
• Monitor/oversee complaint/corrective action program
• Promote NAPT with peers in industry
• Initiate and approve Management Review activities
• Final approval of Corrective/Preventive actions if there is any financial impact to NAPT
• Staffing, hiring and discipline
• Develop new business partnerships
• Liaison with accrediting bodies
• Provide insight on industry developments
• Business plan/strategic goals and objectives
• Formulate education goals for staff
• Serve as Deputy for Quality and Technical Managers

The Office Manager is responsible for administrative tasks related to customers, their tests, and the daily operations of business including, but not limited to, bookkeeping, sales, and support to fellow staff.

Responsibilities:

• Invoice-for both single participant customers and members
• Follow up on outstanding invoices
• Send confirmation email when any payments are received
• Record accounts receivable
• Make adjustments to customer records
• Communicate on past due accounts
• Communicate with new and returning participants to assure customer satisfaction
• Determine the need and demand for new ILC/PTs to be developed
• Create test documents for new ILC/PTs and updating of outdated test documents
• Communicate with customers to resolve any emerging problems
• Provide outstanding customer service and support

The Customer Service staff are responsible for management of NAPT's ILC/PT Management Application along with tracking and scheduling.

Responsibilities

• Answer incoming telephone calls and route accordingly
• Respond to customer inquiries about scheduling of artifacts
• Schedule and track of NAPT artifacts and tests
• Data entry of participant ILC/PT data
• Create participant preliminary and final reports
• Communicate with customers to resolve any possible problems
• Maintain the ILC/PT Management application
• Maintain contact records
• Create and maintain NAPT documents and forms
• Create files as directed, and filing internal documents
• Complete any other assigned projects
• Provide outstanding customer service and support

The Customer Service staff are responsible for management of NAPT's ILC/PT Management Application along with tracking and scheduling.

Responsibilities
Answer incoming telephone calls and route accordingly
Respond to customer inquiries about scheduling of artifacts
Schedule and track of NAPT artifacts and tests
Data entry of participant ILC/PT data
Create participant preliminary and final reports
Communicate with customers to resolve any possible problems
Maintain the ILC/PT Management application
Maintain contact records
Create and maintain NAPT documents and forms
Create files as directed, and filing internal documents
Complete any other assigned projects
Provide outstanding customer service and support

The Technical Manager plays a key role in the daily operations and is critical to successful strategic growth and development of NAPT.  The Technical Manager is involved directly and indirectly in all aspects of the technical operations, customer service and a primary importance is assuring the integrity of current tests and actively develops new ILC/PTs as based on market need.

Responsibilities

• Solicit volunteer staff of Technical Advisors
• Develop new ILC/PTs
• Review test results and assure data integrity before submitting to customers
• Assure data processing equipment and software systems are maintained and validated
• Analyze test data and write technical reviews
• Answer technical questions coming from clients regarding test results
• Acquire new test artifacts that will support new test development
• Seek out pivot laboratories
• Provide insight on industry developments
• Assists in developing NAPT Business plan and strategic goals and objectives
• Serve as Deputy Quality Manager or Managing Director in their absence

The Quality Manager is responsible for development and full implementation of the NAPT Quality System. Assures staff is knowledgeable of areas that have significant influence on the quality of results. Conducts internal audits per established schedule and provides follow through to the Managing Director. Reviews and assures closure of Corrective and Preventive Action initiatives. Accountable for all ongoing accreditation activities.

Responsibilities

• Liaison with accrediting bodies (AB)
• Oversee the maintenance of training as it pertains to the quality system
• Administer and implement an atmosphere of continuous improvement
• Oversee coordination of document control activities
• Track, manage, and resolve customer complaints
• Provide agenda topics for Management Review
• Assist in developing NAPT Business Plan and Strategic Goals and Objectives
• Act as the Deputy Technical Manager in their absence

The information Technologist is responsible for developing and maintaining all NAPT workstations, servers and host solutions. Additionally, this role oversees the development and management of the QMS Navigator services.

Responsibilities

• Provide training on any newly developed software or changes to existing software
• Provide input to Management Review
• Recommend workstation upgrades
• Management and development of QMS Application
• Support and maintain deployed solutions
• Participate in development of project plans
• Management, backup and development SQL Server
• Manage, maintain and provision resources in Azure