The Accounting staff is responsible for administrative tasks related to customers, their tests, and the daily operations of business including, but not limited to, bookkeeping and sales, along with tracking and scheduling.
Responsibilities
- Invoice for both single participant customers and members
- Follow up on outstanding invoices
- Send confirmation email when any payments are received
- Record accounts receivable
- Make adjustments to customer records
- Communicate on past due accounts
- Communicate with new and returning participants to assure customer satisfaction
- Determine the need and demand for new ILC/PTs to be developed
- Create test documents for new ILC/PTs and updating of outdated test documents
- Communicate with customers to resolve any emerging problems
- Provide outstanding customer service and support