Meet the NAPT Staff

Our full-time staff is dedicated to assisting with your proficiency testing needs.

NAPT is Here for You

Each staff member believes quality customer service is the key to our success as the preferred proficiency testing provider.

Carol Hockert

Managing Director

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Carol Hockert

Managing Director

The Managing Director is accountable for all business operations. This includes developing a strategic business plan to ensure long term success and framework for sound business decisions. Quality initiatives are developed and resources provided to maintain and improve the quality system. As a non-profit organization, this position is responsible for all local, state, and federal legal requirements.

Responsibilities

Manage day-to-day operations of NAPT
Monitor/oversee complaint/corrective action program
Promote NAPT with peers in industry
Initiate and approve Management Review activities
Final approval of Corrective/Preventive actions if there is any financial impact to NAPT
Staffing, hiring and discipline
Develop new business partnerships
Liaison with accrediting bodies
Provide insight on industry developments
Business plan/strategic goals and objectives
Formulate education goals for staff
Serve as Deputy for Quality and Technical Managers

Trinh Nguyen

Office Assistant

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Trinh Nguyen

Office Assistant

The Customer Service staff are responsible for management of NAPT's ILC/PT Management Application along with tracking and scheduling.

Responsibilities

Answer incoming telephone calls and route accordingly
Respond to customer inquiries about scheduling of artifacts
Schedule and track of NAPT artifacts and tests
Data entry of participant ILC/PT data
Create participant preliminary and final reports
Communicate with customers to resolve any possible problems
Maintain the ILC/PT Management application
Maintain contact records
Create and maintain NAPT documents and forms
Create files as directed, and filing internal documents
Complete any other assigned projects
Provide outstanding customer service and support

Megan Palmquist

Accounting

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Megan Palmquist

Accounting

The Accounting staff is responsible for administrative tasks related to customers, their tests, and the daily operations of business including, but not limited to, bookkeeping and sales, along with tracking and scheduling.

Responsibilities

Invoice for both single participant customers and members
Follow up on outstanding invoices
Send confirmation email when any payments are received
Record accounts receivable
Make adjustments to customer records
Communicate on past due accounts
Communicate with new and returning participants to assure customer satisfaction
Determine the need and demand for new ILC/PTs to be developed
Create test documents for new ILC/PTs and updating of outdated test documents
Communicate with customers to resolve any emerging problems
Provide outstanding customer service and support

Charles Ellis

Technical Manager

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Charles Ellis

Technical Manager

The Technical Manager plays a key role in the daily operations and is critical to successful strategic growth and development of NAPT. The Technical Manager is involved directly and indirectly in all aspects of the technical operations, customer service and a primary importance is assuring the integrity of current tests and actively develops new ILC/PTs as based on market need.

Responsibilities

Solicit volunteer staff of Technical Advisors
Develop new ILC/PTs
Review test results and assure data integrity before submitting to customers
Assure data processing equipment and software systems are maintained and validated
Analyze test data and write technical reviews
Answer technical questions coming from clients regarding test results
Acquire new test artifacts that will support new test development
Seek out pivot laboratories
Provide insight on industry developments
Assists in developing NAPT Business plan and strategic goals and objectives
Serve as Deputy Quality Manager or Managing Director in their absence

Michael Gaertner

Quality Manager

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Michael Gaertner

Quality Manager

The Quality Manager is responsible for development and full implementation of the NAPT Quality System. Assures staff is knowledgeable of areas that have significant influence on the quality of results. Conducts internal audits per established schedule and provides follow through to the Managing Director. Reviews and assures closure of Corrective and Preventive Action initiatives. Accountable for all ongoing accreditation activities.

Responsibilities

Liaison with accrediting bodies (AB)
Oversee the maintenance of training as it pertains to the quality system
Administer and implement an atmosphere of continuous improvement
Oversee coordination of document control activities
Track, manage, and resolve customer complaints
Provide agenda topics for Management Review
Assist in developing NAPT Business Plan and Strategic Goals and Objectives
Act as the Deputy Technical Manager in their absence

Richard Brynteson

Information Technologist/Developer

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Richard Brynteson

Information Technologist/Developer

The information Technologist is responsible for developing and maintaining all NAPT workstations, servers and host solutions. Additionally, this role oversees the development and management of the QMS Navigator services.

Responsibilities

Provide training on any newly developed software or changes to existing software
Provide input to Management Review
Recommend workstation upgrades
Management and development of QMS Application
Support and maintain deployed solutions
Participate in development of project plans
Management, backup and development SQL Server
Manage, maintain and provision resources in Azure

Need Help?

Our knowledgable, full-time staff is always glad to answer your questions.