You will be invoiced for an administrative fee to address your shortcoming. This may include damages that occur while in-transit.
In accordance with the start notification, you should receive the kit in approximately 2 weeks. If you don’t receive it after the 2 weeks, contact NAPT staff.
Upon your reply to the acceptance notice. If you have not received an acceptance notice for the kit please contact NAPT for assistance.
No, as long as the block is in a what is referred to as “Issue Final Reports” status, participants are welcome to waive the 10 day waiting period.
There may be multiple reasons why you have not received a kit in the timeframe you expected. Please contact us and let’s ensure you are signed up for the kit you are waiting for and that you have responded to the acceptance notification email. It’s also possible other labs may have extended their participation time and NAPT staff has had to adjust the schedule based on unforeseen circumstances.
Participants who are in good standing and enrolled in a block where a technical review has been performed may waive the 10-day grace period. Then the report will be available in your customer portal and you should receive an email from NAPT stating your final report is available in your customer portal.
The preferred method is to submit data via your customer portal. If you wish, you can also email your data submittal to email@example.com directly to a staff member, fax it to NAPT or send it via U.S. mail.
Yes, if you require a retest, please contact firstname.lastname@example.org to discuss your options for taking a retest.
There are a number of possible reasons that a report hasn’t been issued. It’s possible the block is under technical review, the enrollment fees haven’t been paid, the data hasn’t been submitted, or the original submittal has issues and NAPT is waiting for a response. Please contact us and we’ll help you find out the status of your enrollment.
For each enrollment, one set of data is standard; however, quite a few organizations submit data for each technician qualified to make that type of measurement. If you would like to add additional technicians, please contact NAPT. There is a small fee to add technicians to current enrollments.
Yes. There is an option on the Shipping and Receiving form. Please mark the form accordingly and send the form back to NAPT.
All revised data can be submitted via your customer portal or directly to NAPT@proficiency.org. Please note that when submitting revised data, you must provide objective evidence supporting your request for change which must be approved before any submittal will be revised.
If your kit is not in the customer portal, chances are it was not fully processed. Please contact NAPT to check the details for your request.
Of course, please give us a call, NAPT staff is here to help. If you wish you can also fill out the online form or send an email to us at email@example.com.
There could be several reasons: You didn’t send back your receiving form. The enrollment fee hasn’t been paid. You aren’t looking in the right place - check under “review results”. We may not have your correct email - check the NAPT customer portal. Pending access to the customer portal is very dependent on having a valid working email address and password . Please contact NAPT staff and they will help you get into your customer portal.
An intra is an in-house proficiency test (custom proficiency test for your location). The process includes filling out the NAPT request to develop an INTRA and submitting additional supporting documentation. NAPT will review your information, issue an invoice for the development, review and reporting. NAPT will then create a unique intra based on your internal needs. An instruction sheet (IS), Data Reporting Sheet (DRS) and other related documents will be sent to you for editing and approval. After your organization acquires measurements, data submittals will be shared with staff, then processed per NAPT’s statistical procedures. Please note that a minimum of three data submissions are required.
Upon receipt of the data reporting sheet (your data submittal), NAPT staff will email the primary contact a ship-to notification indicating where the kit will be shipped to next.
All participants are allowed to have the kit on site for 3 days. If a participant needs additional time, they will need to contact NAPT staff and arrange ahead of time to avoid late fees. Staff will try to accommodate special requests. If no prior arrangement is made, a late fee will be assessed.
Contact NAPT Staff ASAP with a phone call or an email to start the process. Our email address is firstname.lastname@example.org. We will need details along with photos of the damage. NAPT staff will work with you on what happens next, whether it be sending the kit to one of our pivots labs or back to NAPT for additional evaluation, NAPT will assess the details and make a determination on how best to proceed.
This varies depending on the kit you selected. On average, a participant will receive a kit within two to four weeks. Members can request start dates and in extreme cases a kit can be scheduled to help a member meet a specific need.
No, NAPT maintains confidentiality of reports at all times. Participants are responsible for sharing their PT results with their accrediting body.
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